Frequently Asked Questions
Everything you need to know about shopping with Gingham & Heels.
When will my order be shipped?
We aim to process and ship all orders within 24-48 business hours. Once dispatched, you will receive a tracking number via email to follow your parcel's journey.
What is your return policy?
We offer returns for store credit within 30 days of purchase, provided items are unworn, unwashed, and have all original tags attached. Please note that final sale items are not eligible for return.
How do I find the right size?
Each product page features a detailed size guide and specific fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.
Do you offer international shipping?
Yes, we ship our beautiful collections worldwide! Shipping costs and delivery timeframes vary by destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible buy-now-pay-later options including Afterpay and Klarna.
Can I change or cancel my order after it's placed?
Because we work quickly to get your order out, we are unable to make changes or cancellations once an order has been confirmed. Please double-check your shipping address and items before completing your purchase.